Last updated February 18, 2025
RETURNS
All returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@ziggy-mobility.nl to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Ziggy Mobility BV
Binckhorstlaan 36, unit H0-04
2516 BE Den Haag,
Netherlands
Please note, you will be responsible for all return shipping charges. We strong recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact us at info@ziggy-mobility.nl.